February 2024
CJM Arbitration Update:
Last month, our bargaining committee presented comprehensive evidence, delving into the scope of OPR and the staffing levels at CJM. This represents over a year and a half of work, resulting in the presentation of more than 500 pages of evidence and written statements from both active and retired members. Rest assured the Union has spared no effort in making our case on behalf of the membership. Now, we eagerly await the decision from the arbitrator.
I also want to acknowledge the hard work of the leadership at District 304 CJM. DC David and several members have stepped up with expertise and presented compelling testimony during the arbitration process.
MAX HOURS that can be picked up (OT & Trades) or Donated (RO & Donated shifts):
Every fiscal year, running from April 1 to March 31, there are limitations on the number of hours you can pick up, trade, or donate, encompassing both overtime (OT)/undertime (RO) and shift trades. As we approach the end of the fiscal year, many members may face restrictions on acquiring or donating shifts and/or engaging in OT/RO.
For a detailed explanation, please refer to the link provided by D301 under header “ESS RESTRICTION & LIMITATION SHIFT TRADE”:
https://yyzd301.com/shift-trade/
It's crucial to note that all hours are reset to zero on April 1 of each year. If you have any further questions, feel free to reach out to your District Chair for assistance.
Telecommunications Key Performance Indicators (KPIs) and Monitoring/Measuring Protocols Across All Work Locations:
As outlined in LOU 11 within the Collective Bargaining Agreement, the company has established guidelines regarding when and how calls, both internal and external, can be monitored. The recent implementation of a new system in contact centers and the digital phone system in CJM enhances the company’s ability to identify various KPIs, including but not limited to hold time, dead air calls, and time spent transferring calls to other departments. It is essential to exercise caution and adhere to Standard Operating Procedures (SOP) to ensure responsible call handling.
Particularly, please avoid any misuse of calls when no customer is on the line. If you encounter anomalies, it is crucial to report these issues promptly to the IT department and document your TR number.
At airport locations, an example can be calls to/from Deployment/Streamline, STOC, or the sick line are recorded.
The company maintains a zero-tolerance policy for phone abuse. For any inquiries or concerns, do not hesitate to contact your District Chair.
Pay Equity Update:
Pay equity remains a significant and ongoing topic of discussion. While there is no major update at this time, it's confirmed that the Unifor 2002 pay equity committee is actively engaged in efforts on this project. The committee has until September 2024 to complete their work, and updates will be shared as they become available.
For information on pay equity, including federal government links to pay equity information you can refer to an earlier newsletter at this link:
https://www.unionharold.com/p/pay-equity
Harold is the Central Region Representative on the Bargaining Committee.